Shop Manager

The Shop Manager is responsible for the overall management and profitability of the Jewelmer boutique. This consists of ensuring excellent customer service, brand awareness, customer acquisition and retention and team development. She is also responsible for communicating these expectations to her team and working in partnership with Head Office to deliver product and marketing initiatives that support sales growth.

 

Main Responsibilities:

• Achieve monthly and yearly sales and KPI targets of the shop set by Management
• Establish budget, track sales and expenses and maintain spend within guidelines
• Manage the shop’s stock, reviews stock levels and communicate product needs to Retail Head Office
• Manage team/resource allocation to accomplish administrative tasks of the shop
• Give valuable feedback and analysis of business trends and needs that will have direct impact to shop’s performance
• Train and coach staff to develop their full potential
• Hold briefings to ensure consistent communication and information level
• Enforce company policy and guidelines
• Uphold company’s image and customer service standards
• Act as a leader and ambassador for the company and the brand outside of work
• Ensure proper communication with Management is in place and practiced at all times
• Accomplish weekly and monthly reports as agreed upon with Management
• Create and further build on a client database by adding new clients as well as strengthening relationships with existing ones
• Other tasks as may be assigned from time to time

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